A legal disclaimer
At RUTU, we are committed to providing you with the best shopping experience. Please carefully read our Refund & Exchange Policy to understand the terms and conditions for returns and exchanges.
No Returns Available:
As we deal in delicate and handcrafted Indian ethnic wear and fast fashion industry, we do not offer returns on any of our products. However, your satisfaction is our priority, and we are here to assist you in case of any issues.
Exchange Policy:
Exchange is only available under the following circumstances:
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Size Issue: If you receive a product with an incorrect size, you may exchange it for the correct size.
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Product Damaged During Delivery: If the product is damaged during transit and you inform us within 48 hours of receiving the package, you may exchange the damaged item.
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No Return/Exchange/Refund on products purchased in Annual sale on discounted prices
Exchange Procedure:
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Contact Us: To initiate the exchange process, please contact our customer support team within 48 hours of receiving the product. You can reach us at support@rutufashion.com .
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Shipping the Product: For the exchange to be processed, you must ship the product back to the following address:
Rutu Fashion Lounge
Shop No 4, Shubh Building,
Shraddha Complex,
60 Ft Road,
Bhayander (West)
Mira-Bhayandar
Mumbai - 401101.
Exchange Conditions:
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The product must be unused, unwashed, and in its original condition with all tags and labels intact.
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We reserve the right to assess the condition of the product upon receipt before proceeding with the exchange.
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The exchange request should be made within 48 hours of receiving the product.
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In case the desired size is not available, we will provide an alternative or issue a credit note for future purchases.
Shipping Costs:
All the return/replacement/exchange shipping cost to be borne by the customer. Since we are offering lowest prices, RUTU will not bear the shipping costs for returning the product and sending the replacement.