Shipping Policy
A legal disclaimer
At RUTU, we are committed to providing timely and efficient delivery of your favorite attire. Please review our Shipping Policy to understand the shipping process and estimated delivery times.
Delivery Charges
All orders will incur an additional delivery charge, calculated during checkout. For those needing faster delivery, please contact our customer support team at support@rutufashion.com for assistance with express delivery options, which may involve additional fees. There are no delivery charges for in-store pickup.
Shipping Timeframes
For Indian Customers:
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Ready Available Products: Delivers within India for readily available items typically takes 3-6 days from the order date.
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Custom Orders: Custom orders generally deliver within 10-15 days, though there may be a slight delay of 2-3 additional days due to the customization process. We appreciate your understanding in these situations.
For International Customers:
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Ready Available Products: For international orders of readily available products, delivery usually takes 7-8 days from the order date.
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Custom Orders: International custom orders are estimated to be delivered within 10-15 days, with potential delays of 2-3 days due to the detailed customization process
Shipment Tracking:
Once your order is dispatched, we will email you a tracking number so you can monitor your shipment’s progress until it arrives.
Delay in Delivery:
Although we strive for timely delivery, unforeseen events such as natural disasters, holidays, customs delays, or logistical issues may affect shipping times. We will keep you updated on your order status in such cases.
Customs and Duties:
For international orders, please note that customs duties and taxes may apply according to your country's regulations. These charges are the customer's responsibility and are not included in the product or shipping costs.
Delivery Address:
We will ship your products to the address provided during checkout. Please ensure that your delivery address is accurate and complete to avoid any delivery issues.
Shipping Partners:
We work with India Post and trusted courier services to ensure safe and efficient delivery of your orders.
Contact Us:
If you have any questions or need further assistance regarding our Shipping Policy, please contact us at support@rutufashion.com, our customer support team is always here to help you.